Winter Weather Protection - Covers Up to 6 Plants

Winter Weather Protection is an add-on for your purchase to ensure the safe arrival of your plants during chilly weather conditions. It is highly recommended if your local temps dip below 40 degrees.
When you add Winter Protection to your order, we check the weather conditions along your plant's journey and take necessary precautions to ensure its safe arrival. This may include using heat packs, special packing procedures, or shipping on specific days. In the rare event that your plant doesn't arrive safely, we will replace your order at no cost to you. If you choose to wait on a replacement a store gift card will be issued.

For claims please submit photos with 24 hours of the arrival of the package. This is to ensure that the plant(s) were promptly retrieved from the mail. 

The additional cost of Winter Protection covers the average expenses required to properly insulate and protect the plants during winter shipments.

If you choose not to purchase Winter Insurance, your order will be packed normally. However, we cannot cover any damages determined to be related to cold weather if Winter Protection is not included.

Please note that Winter Protection is non-refundable once purchased.

Regarding heat packs, certain plants tolerate temperature differently, and placing heat packs in their boxes can damage them in certain conditions. We take extensive precautions to ship plants with different climate needs sensibly, considering the climate of their entire journey. In the rare event of a weather-related issue, we will replace your plants.

To file a Winter Protection claim, please reach out to us via email within 24 hours of receiving your order. Follow the instructions found in our Replacement Policy tab at the bottom of our website to provide us with the necessary information. In most cases, a photo of the plant is sufficient for weather-related claims. Claims opened more than 24 hours after receiving your plant will not be accepted.